Privacy Policy

Welcome to Spinko. This Privacy Policy explains how Spinko collects, uses, stores, and protects your personal information when you use our online casino services, including our website and any associated applications. We are committed to protecting your privacy and handling your data transparently and securely. By using Spinko's services, you agree to the terms of this Privacy Policy. Please read it carefully.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification numbers (e.g., passport or ID card details) required for identity verification and anti-money laundering (AML) checks.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers, and other payment service provider details. Please note that we do not store full credit card numbers, only partial details for reference.
• Transactional Data: Records of your deposits, withdrawals, wagers, game play, and other financial activities on Spinko.
• Technical Data: Your IP address, browser type and version, operating system, device type, referral source, and information about how you interact with our website.
• Communication Data: Records of your correspondence with us, including emails, live chat transcripts, and any other communications.
• Publicly Available Information: Data obtained from public sources, such as public registers, to verify your identity or for compliance purposes.
• Marketing and Communication Preferences: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

We use your personal information for several purposes, primarily to operate our services, comply with legal obligations, and enhance your experience at Spinko:

• Account Management: To set up and manage your Spinko account, process your transactions, and provide customer support.
• Identity Verification and Security: To verify your identity, perform due diligence, and conduct anti-money laundering and fraud prevention checks as required by our licensing authority and applicable laws.
• Service Delivery: To provide you with access to our games and services, personalize your experience, and notify you about changes to our services.
• Communication: To respond to your inquiries, send you important service-related notices, and, with your consent, send you marketing communications about promotions and offers from Spinko.
• Improvement of Services: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of our website and games.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including reporting to relevant authorities and enforcing our terms and conditions.
• Risk Management: To detect and prevent fraudulent activities, problem gambling, and other illicit behaviors.

We process your personal data based on several legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Spinko is subject, such as anti-money laundering regulations, responsible gambling requirements, and tax laws.
• Legitimate Interests: Processing is necessary for our legitimate interests, or those of a third party, provided these interests do not override your fundamental rights and freedoms. This includes purposes like improving our services, preventing fraud, and ensuring network and information security.
• Consent: In certain situations, we may rely on your explicit consent to process your data, particularly for sending direct marketing communications. You have the right to withdraw your consent at any time.

We may share your personal information with third parties under specific circumstances:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT support, and marketing agencies. These providers are contractually bound to protect your data and only use it for specified purposes.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, licensing authorities, law enforcement agencies, or other governmental entities when required by law or to protect our legal rights.
• Fraud Prevention and Anti-Money Laundering Agencies: To comply with our legal obligations, we may share data with agencies involved in fraud prevention and anti-money laundering efforts.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Affiliates: We may share data with our affiliated companies for internal administrative purposes, to deliver services, or for marketing purposes, where permissible.

Spinko is committed to protecting your personal information. We implement a range of technical and organizational security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure server infrastructure, access controls, and regular security audits. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we continuously review and update our security practices.

You have certain rights regarding your personal data, subject to applicable laws:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, under certain conditions.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Spinko uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, understand how you interact with our services, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Typically, we retain account information for a period required by our licensing authority and anti-money laundering regulations, usually five years after the closure of your account. Transactional data may be retained for longer periods as mandated by financial regulations. After this period, your data will be securely deleted or anonymized.

Your personal information may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure your data remains protected, such as using standard contractual clauses approved by relevant authorities or relying on the recipient's adherence to approved certification mechanisms.

Spinko's services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Spinko's services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our Data Protection Officer:

• By Email: [email protected]
• Through Live Chat: Available on our website during operational hours.
• By Post: [Please use the contact address provided on our website for general inquiries, as we do not publish specific postal addresses in this policy for security reasons.]

We will endeavor to respond to your inquiries as quickly as possible.