Responsible Gambling

Spinko is dedicated to providing a safe and enjoyable online gambling experience. We understand that for most of our players, gambling is a form of entertainment, a fun pastime. However, we also recognise that for a small percentage of individuals, gambling can become problematic. Our commitment to responsible gambling is a core principle of our operations, ensuring that we offer tools and resources to help our players maintain control and gamble responsibly. We adhere strictly to the regulations set forth by our licensing authority, implementing measures designed to protect players and prevent gambling-related harm. This page outlines the various ways Spinko supports responsible play, empowering you to make informed decisions about your gaming habits.

We believe in transparency and proactive support. Our policies are designed not just to react to problems but to help prevent them. Spinko continuously reviews its responsible gambling framework, incorporating best practices and player feedback to enhance our protective measures. Your well-being is paramount, and we are here to support you in maintaining a healthy relationship with gambling.

Understanding when gambling might be becoming a problem is the first step towards seeking help. Problem gambling is not always about losing large sums of money, it can also manifest as a loss of control over one's gambling behaviour. Spinko encourages all players to be aware of the signs. If you or someone you know exhibits several of these behaviours, it may be time to consider professional help:

• Spending more money or time gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your work, relationships, or other responsibilities.
• Feeling anxious, guilty, or depressed after gambling.
• Borrowing money or selling possessions to fund gambling.
• Repeated unsuccessful attempts to cut back or stop gambling.
• Thinking about gambling constantly.

If you identify with any of these signs, please consider using the tools Spinko provides or seeking external support.

Gambling should always be a form of entertainment, not a source of stress or financial strain. Spinko advocates for a balanced approach to gambling. Here are some practical tips to help you keep your gambling fun and under control:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you cannot afford to lose.
• Set a time limit: Determine how much time you will spend gambling and adhere to that limit.
• Do not chase losses: Accept that losses are part of gambling and do not try to win back money you have lost by increasing stakes or playing longer.
• Balance gambling with other activities: Ensure gambling remains just one of many leisure activities in your life.
• Do not gamble when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Take regular breaks: Step away from the game periodically to clear your head.
• Avoid gambling under the influence: Alcohol or drugs can impair your ability to make rational decisions.

By following these guidelines, you can ensure your experience at Spinko remains enjoyable and within healthy limits.

Spinko provides robust tools to help you manage your spending and activity. You can set various limits on your account to ensure you stay within your comfort zone. These limits can be adjusted at any time:

• Deposit Limits: Control the maximum amount of money you can deposit into your Spinko account over a chosen period (daily, weekly, or monthly). Once set, you cannot deposit more than this amount until the period resets.
• Loss Limits: Define the maximum amount of money you are willing to lose over a specific period (daily, weekly, or monthly). If your net losses reach this amount, you will be prevented from placing further wagers until the period resets.
• Wager Limits: Restrict the total amount of money you can wager over a set period (daily, weekly, or monthly). This helps manage your overall betting turnover, regardless of wins or losses.

You can set or modify these limits through your account settings. Any request to increase a limit will typically take a cool-off period to take effect, allowing you time to reconsider. Decreasing a limit, however, usually takes effect immediately.

If you feel you need a short break from gambling, Spinko offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period without needing to self-exclude for a longer term. During a Time-Out or Cool-Off period:

• You will not be able to log in to your Spinko account.
• You will not receive any promotional emails or marketing materials from us.
• Any active bets will be settled as usual.

You can choose a Time-Out period ranging from 24 hours to several weeks. Once the selected period expires, your account will automatically reactivate. This tool is ideal for taking a short breather and re-evaluating your gambling habits without committing to a long-term exclusion.

For players who feel they need a more significant break from gambling, Spinko offers comprehensive Self-Exclusion options. Self-exclusion allows you to voluntarily close your account and prevent yourself from gambling for an extended period. This is a serious step and should be considered if you are struggling to control your gambling. When you self-exclude:

• Your Spinko account will be immediately closed.
• You will be prevented from opening new accounts with Spinko.
• We will take all reasonable steps to remove you from our marketing databases.
• Any remaining funds in your account, subject to withdrawal policies, will be returned to you.

You can choose self-exclusion periods ranging from six months to five years, or even permanently. Once a self-exclusion period is set, it cannot be reversed until the chosen period has fully elapsed. We also recommend considering self-exclusion from other gambling operators if you choose this option with Spinko. For assistance with self-exclusion, please contact our customer support team.

Spinko is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ robust age verification procedures to ensure that all our players meet the legal age requirements. During the registration process, we require users to provide accurate personal information, which is then verified using third-party databases. If we are unable to verify a player's age, the account will be suspended, and any winnings will be forfeited. We also advise parents and guardians to take steps to prevent minors from accessing gambling sites, such as installing filtering software and supervising internet usage. Spinko takes its responsibility to protect minors very seriously.

To help you keep track of your playing time, Spinko offers Reality Checks. This feature provides periodic on-screen notifications during your gaming sessions. A Reality Check will pop up at predetermined intervals (e.g., every 30 minutes or 60 minutes) to inform you of:

• How long you have been playing during that session.
• Your net winnings or losses during that session.

You will then have the option to continue playing, review your account history, or log out. This interruption serves as a useful reminder to take a break, reassess your current session, and ensure you are still gambling responsibly. You can set your preferred Reality Check frequency through your account settings.

Understanding your gambling habits is crucial for responsible play. Spinko encourages you to periodically take a self-assessment to reflect on your relationship with gambling. This is a simple, confidential way to gauge if your gambling remains within healthy limits. Consider the following questions honestly:

• Do you find yourself thinking about gambling often, even when you do not want to?
• Have you ever lied to family or friends about the extent of your gambling?
• Do you feel the need to gamble with increasing amounts of money to get the same thrill?
• Have you ever tried to cut back on gambling but failed?
• Do you gamble to escape problems or feelings of anxiety or depression?
• Has gambling ever caused problems in your relationships or at work/school?
• Do you ever feel guilty or remorseful after gambling?
• Have you ever borrowed money or sold possessions to gamble?

If you answered yes to several of these questions, it might indicate that your gambling is becoming problematic. This is not a formal diagnosis, but a prompt to consider utilising Spinko's responsible gambling tools or seeking professional advice. Remember, acknowledging a potential issue is the first step towards finding a solution.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)